I initially ordered the sweater as part of a bigger order, and unfortunately, it was snagged (maybe in the packaging) but it was so comfy I hated to cough up the loss, so I took a picture and sent itsnomb a message right away. They sent me a brand new one and its perfect! Customer service really counts when you are shopping and it makes me want to stick with the small business that cares about its customers who will keep coming back.